Contact Smallware
Email reaches a person. There is no ticket queue to escalate through and no contact form standing between you and an answer — pick the address that fits and write to it.
Support
[email protected]Anything about an account, a deploy that will not go through, an application that is misbehaving, or a bill that looks wrong. This is the right address when you are not sure which one is.
Sales and enterprise
[email protected]Custom quotas, dedicated infrastructure, running Smallware in your own cloud, a security review, or help moving an existing application across.
Privacy
[email protected]Data-subject requests, questions about what we store, and anything covered by the privacy policy.
Bugs in the framework
Smallware runs Pylon, an open-source framework. A bug in the framework itself — the schema layer, policies, server functions, sync, or the CLI — is best filed as an issue at github.com/pylonsync/pylon, where the fix and the release that carries it are both public. A bug in hosting, deploys, domains, or billing belongs at the support address above.
Security
If you have found a vulnerability, write to [email protected] with “security” in the subject line, and please do not open a public issue for it until it is fixed. Tell us what you did, what you saw, and what you expected. We will confirm receipt and tell you what we found.
Where we are
Smallware is built by Pylon, in Dallas, Texas, United States. We work across time zones and answer email rather than phones.
Before you write
If the question is “how do I build this” rather than “something is broken”, the answer is usually faster on the developer page, which lists the CLI, the API, and the framework documentation. Pricing questions are answered in the FAQ on the pricing page.